Complaint Term

By making a payment, the customer already knows and reads all Miss Poly complaint provisions
  1. Error Tolerance
  2. Different of color
  3. Depreciation
  4. Color Shift
  5. Sharpness and Quality
  6. Different of color
  7. Wrong way
  8. Postal fee
  9. Grievance Requirements

All fabrics are fully processed using a machine, therefore there will be a tolerance of 5% ERROR for the results of our products. We cannot possibly give 100% perfect results due to factors of production.
If there is a reject with a quantity under 5% of the fabric ordered, we cannot replace. But if the customer reprints, we will give a discount.
If the reject quantity is more than 5%, we will replace it with the agreed quantity (negotiable).

Rejects that we can replace (qty rejects more than 5% of qty orders)
-there are threads printed
– fabric folded during the process
– dirty cloth
-reject fiber cloth

Reject that we can’t replace
-color bleeding due to color in the file (it is recommended to do a print test first to avoid color bleeding with lots of qty). Color bleeding usually occurs when using black with # 000000. It is recommended to replace with # 0b0b0b: # 0d0d0d: # 1a1a1a: # 1d1d1d: # 191919. Color bleeding can occur in other colors too because the file is not sharp. There is 1 pixel with transparent color around the object.
– There is a line in each repeat due to pixelate files (there is 1 pixel of transparent color around the master file)

We do not accept complaints about differences in color between the fabric and design
seen on the monitor screen if the customer did not do a print test before
For customers who want to do a print test, the customer must send a Color Proof / Color Directive (in the form of hard copies in the form of prints on paper or printed directives on fabric) first. There will be a tolerance of color difference between the color direction sent by the consumer and the fabric print test results of 5% – 10%.
There will be a tolerance of color differences between test print with bulk production, by 5% – 10%

There will be a shrinkage of fabric from the length of the fabric ordered with the actual fabric size (maximum 0.5-8%), for example the size of the ordered is 100 x 150 cm to 95 x 148 cm.
The amount of depreciation is uncertain. Must do a print test first.
Customers hope to anticipate by providing a design to anticipate the shrinkage. Customers can not make complaints, except the results of depreciation of more than 8%.

White fabrics can have different color gradations due to differences in production batches. This can affect the results of the color on the fabric, then there will be a tolerance of 5-10% color shift (and more for some types of fabric) with the previous color results for the same design.
For fabric repeat orders with orders more than 1 month, we cannot guarantee the colors on the fabric will be the same. We do not store fabrics from the Customer (unless instructed by the Customer). To get the same color, please give us a color direction or do a print test again and color matching to our customer service during the order process.

The results of printing and color sharpness are greatly influenced by the character of the existing file design. Not all designs that look good on the monitor screen will be good when printed. This is influenced by several factors such as: the level of resolution (minimum 150 pixels per inch from the beginning of the design) and the RGB color profile. We cannot accept complaints for print results without doing a print test (Point 2)

For orders that repeat the order, the motif that will repeat the order will not be 100% the same color as the color of the previous motif. Therefore please include the results of the cloth that has been printed before to get the color that is close to (tolerance of 5% –
10%) with the previous color of the order (just small pieces that represent the existing color).
We are not responsible for color differences if we do not get directions in the form of samples of ready made cloth or laser hard copy print on paper.

We cannot accept complaints for wrong directions between x image positions (fabric width)
and y (length of fabric). Please read the full conditions at Design Term.

For returned goods, the shipping cost of returning the items is borne by the Customer, except for errors originating from the administration side of Miss Poly such as:

• The printed design is different from the design provided by the customer
• Fabric printed is different from the fabric ordered by the customer
• Especially for sewing services, if there are items that should be sewn but we don’t sew

  • Fabrics should not be deformed (may not be cut, sewn, cut or any other shape)
  • The deadline for filing complaints is a maximum of H + 3 since the fabric is received by the Customer
  • The reject category consists of rejects that we can replace and cannot replace
  • We cannot compensate for the late processing time caused by factors outside our control such as
    • Engine failure,
    • Changing Customer Design,
    • Something needs to be confirmed but the customer is not responding
    • and the color matching process.
   
  • Fabrics should not be deformed (may not be cut, sewn, cut or any other shape)
  • The deadline for filing complaints is a maximum of H + 3 since the fabric is received by the Customer
  • The reject category consists of rejects that we can replace and cannot replace
  • We cannot compensate for the late processing time caused by factors outside our control such as
    • Engine failure,
    • Changing Customer Design,
    • Something needs to be confirmed but the customer is not responding
    • and the color matching process.